Frequently asked questions

Postage costs

Please refer to our table of prices.

Do your prices include VAT?

Yes all our prices include VAT. When you receive your goods you will receive a full breakdown of VAT charges on your receipt.

What payment methods do you accept?


Any credit or debit cards accepted by Paypal. Please refer to their site for a full list.

Bank transfer. Once you have complete your order you will be sent an email with full details on how to complete the transfer.

Only in Italy

We are able to accept cash or personal check paid to the courier upon delivery of your items. Cheques must be non transferable and made payable to F.lli Sorrenti snc.

For orders over 300.00 euros, we first require a small deposit of 50 euros paid via bank transfer or credit / debit card via Paypal.

If payment is not received within 5 days the order will be cancelled. If you encounter difficulties, please do not hesitate to contact us.

How do I send you the text for my invitations or announcements?

At the end of your order you will be redirected to a page where you can select the type of ceremony and enter all your text. You will then be sent back to the checkout where you can confirm your order. We will contact as soon as possible (normally within 10 working days) with a proof from the printer which you should check and approve or inform us of any mistakes or changes. Once we have your approval we will give the go ahead to the printer who will send your invitations or announcements (normally within 10 working days). If you require them urgently, please contact us and we can give you a more accurate turn around time.

Are gift cards included in the price of the favours?

 No, gift cards with the name and date of your ceremony are never included (unless it specifically states in the item description "complete with gift cards"). Girt cards are often suggested underneath the article. You can see our full range by clicking here.

What services do you offer?

We provide favours for all types of ceremonies: wedding, communion, baptism, confirmation, silver and gold wedding anniversaries, graduations etc. for all tastes. 

We have a wide range of materials, many of which can be personalised: crystal, glass, porcelain, ceramic, silver - plated and solid, alabaster and items made with Swarovski. 

Favours of your choice can be decorated and prepared finished with confetti. We take lots of care preparing these and have years of experience and knowledge meaning we are able to advise you on the best materials possible to decorate your favours.

We have an online service for printing announcements and invitations.

Is it possible to buy items without the confetti (sweets) and decoration?

Of course. We sell favours completely finished and ready to use or the singular items and the decorations for you to put together yourself which will obviously save you the cost of the service. In this case however we cannot provide our trademark sticker as we have not been controlled by ourselves.

You can regognise which of our articles come complete with a gift bag /box with confetti (sweets) as the code will contain "c, conf or confezionato" at the end. For example Code. 00005827 is the single article whereas 00005827C is complete with gift bag and confetti. You can choose your confetti (sweets) at the end of the order.

Do you make the products you have in your catalogue?

Some of the articles are made and designed here in our workshop in Empoli whereas others are distrubuted by us and personalised at the request of the customer.

Can I request a quote?

Yes. All you need to do is place all the items, in the correct quanties, in your basket without confirming the order. Add promotional codes when necessary and you will be given the total including transport charges if applicable.

Is there a difference in price between your shops and website?

No, the prices are the same (only in instances where an article is in promotion online).

How can I make sure there are no surprises when my order arrives.

Easy, just order a single item of all the pieces you require, make sure your happy with . The minimum spend is 6.00 euros in Italy.

How can I check the status of my order?

Just login and click on the link "control my orders" You can see in detail the progress of your order, from the preparation to the dispatch. If you have an urgent question, you can contact us via email, chat or skype.

How can I find information about the availability of an article?

You can request information on the availability by clicking on the link next to the article.

I don't understand how to register on and how to use the site. What can I do?

It's easy, just watch our video guide.

Click here.