Terms and Conditions


These general conditions are for the purchase of products and services, carried out online on the site "Bombonierashop.com" belonging to F.lli Sorrenti s.n.c. - Via Ponzano for S. Donato, 12-50053 Empoli (Florence) - VAT 03291050486. These purchases are reserved for direct customers and excludes retailers, wholesalers or professionals, etc. who intend to resell to third parties. Each purchase transaction will be governed by the provisions of Legislative Decree no.185 / 99 (implementing Directive 97/7 / EC on the protection of consumers in respect of distance contracts) and, as regards the protection of confidentiality of personal data, it will be submitted to the rules set out in Decree No. 196 of June 30, 2003 (Consolidated data privacy).

Acceptance of general conditions of sale

The customer, by sending an electronic confirmation of your purchase order, unconditionally accepts and agrees to observe its relations with F.lli Sorrenti snc, general conditions and payment described below, claiming to have read and accepted all the information provided to him under the rules mentioned above. Also note that F.lli Sorrenti snc It does not consider itself bound to different conditions unless previously agreed in writing.

Customer commitments

These general conditions of sale must be examined online by customers using bombonierashop.com site before they complete their purchase.

How to Buy

Bombonierashop.com is a sales website of favours and DIY accessories for all occasions or its own production and distribution. Purchases of products, available as illustrated and described online, are completed by the customer at the price indicated on the site at the time the order is confirmed. Transport costs are additional and will be added in accordandance with article 6 and will be displayed on your order. Before confirming the order, the customer will be shown the unit cost of each product chosen, the total cost for multiple items and related transport costs. Confirming the order, upon completion of the transaction, the customer will receive an e-mail containing the date, the total amount and full details of the order contents.


Payment of the products purchased and their shipping costs will be paid by the customer when the order is confirmed by using one of the available methods indicated online, bank transfer, PayPal, or directly to the courier upon delivery if payment choice is cash on delivery. Any credit cards accepted by Paypal can be used. Foreign orders can be paid for by credit card or bank transfer. Attention: payment is taken at the time of the order. For those who choose to pay by bank transfer, payments should be made to Monte dei Paschi di Siena, Empoli: Account holder: F.lli Sorrenti s.n.c. IBAN: IT 23 E 01030 37830 000002647379 Swift Code-BIC: PASC IT MMEMP. Please add your order number on the transfer. Cash payment (cash on delivery) is subject to the following conditions: payment must be made in cash (cheques or bank drafts are not accepted) directly to the courier upon delivery. The courier will only accept exact sums, corresponding to the order. The order for cash payment will be made only when all the items within the order are available.


Products purchased will be delivered by Bombonierashop.com to the address specified by the customer. The products will be delivered during on working days. The delivery of products by Bombonierashop.com may be divided, without implying any responsibility for Bombonierashop.com. The couriers do not call in advance or handle requests. The shipment of goods shall be effected within 4-6 working days from date of order for samples or individual orders. For larger orders (weddings etc.) times will vary 7/15/30 working days depending on availability and low / high season. Please state the date on which you would like your wedding favours and we will promptly give you an answer on delivery times. Delivery times and the related costs are dependent on the availability of the product, the method of delivery and the selected carrier. With reference to shipments, delivery times and related costs are shown below: Express Courier (only for deliveries in Italy): 4 working days (6 days for Calabria, Sicily, Sardinia). If payment is made by credit card (this rate is subject to surcharges for deliveries to smaller islands and if the order includes bulky or heavy weight: in this case the customer can check the shipping cost when the order is complete). International courier: 5-7 working days in major cities worldwide. The rates are calculated automatically by the system. The customer is required to verify that the package is intact, not damaged or wet and otherwise complies with the standard features. After checking, the customer must accept delivery, after which it will not oppose any dispute about the appearance of what was delivered to him in relation to the order made. In the case there is no correspondence between the order and delivery, according to the procedure cited above, the customer must complain directly to the carrier and send an e-mail through the site. If the parcel is slightly damaged, it may eventually withdraw signing by inserting the words "I Tentatively Accept."

Defective Products


A possible product defect must be reported within 10 (ten) days of receipt of merchandise. A written report must be attached to the package at the time of the return of the defective product. Bombonierashop.com. reserves the right to verify the actual defect alleged by the customer and only make the replacement after the inspection. The request will be processed only if the package is returned with the following documents: invoice, order number and date, short description of the fault, part number. The cost of returning the goods to the sender instead are borne by the customer in case it is taken advantage of the right of withdrawal.


Purchases made on Bombonierashop.com site are governed by Italian law on mail order sales. In case of a wrong order (I ordered and then received a product that I did not want) you have ten (10) days, from the date of delivery, to exercise the right of withdrawal, ie the ability to return the product. Bombonierashop.com accepts without hesitation the return of any article, if in perfect condition, refunding the full amount (excluding costs of packaging and shipping, as required by Italian law). In the shipping carton for the yield, which must be properly packaged, should include a copy of the delivery note and everything must be sent to: F.lli Sorrenti s.n.c. - Via Ponzano for S. Donato, 12-50053 Empoli (Florence). BombonieraShop.com will refund within 30 days from the date it became aware of the withdrawal right by the Customer. In the event that the product has already been delivered to the customer, BombonieraShop.com will refund after successful return of the product and the integrity verification of the same. Please note. Orders with personalized products and packaged + cards printed with your data, can not be returned unless defective or incorrectly printed, as they may not be re-used in any way by us.



The personal data that the customer provides and will provide during the saleare treated with the purpose of carrying out its obligations under the contract of sale to which it belongs, and to discharge the obligations imposed by laws, regulations or legislation. The customer's personal data are processed for advertising and promotional purposes only if you accept by "clicking" in the registration form box. Article 7 of the law, provided below, identifies the rights to which the Client is the holder in relation to the processing of personal data.

Information and complaints

For any clarification or complaint, bombonierashop.com can be contacted through the pages of our Online Customer Service.

Jurisdiction and competent Court

This contract will be governed by Italian law. Any dispute concerning the validity, interpretation or execution of this contract the territorial jurisdiction of the courts of the place of residence or domicile of the consumer, if located within the state.

Art. 7 Legislative Decree no. June 30, 2003, n. 196 - Right of access to personal data and other rights

   1. You have the right to obtain confirmation as to whether or not personal data concerning him, even if not yet recorded, and their communication in intelligible form;

   2. You have the right to obtain information: a) origin of personal data; b) the purposes and methods of treatment; c) the logic applied in case of processing with the aid of electronic instruments; d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2); e) subjects or categories of persons to whom the data may be communicated or who may come to know them as appointed representative in the State, managers or agents;

   3. You have the right to obtain: a) updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data which need not be kept for the purposes for which it was collected and subsequently processed; c) certification that the operations in letters a) and b) have been notified, also as regards their content, to those to whom the data were communicated or disclosed, except if this requirement It proves impossible or involves a manifestly disproportionate to the protected right;


   4. You have the right to object, in whole or in part: a) for legitimate reasons the processing of personal data, pertinent for collection purposes; b) the processing of personal data concerning him for the purpose of sending advertising material or for carrying out market research or commercial communication.

Cancellation orders from Bombonierashop.com

Bombonierashop.com reserves the right to cancel an order or an order item if the following circumstances:

     * Items that are reported as out of print by the distribution companies.

     * Articles that due to problems can not be delivered by suppliers.

     * Fraudulent credit cards.

     * Incorrect use of promotion codes.

     * In particular, if for any reason the order will incur partial cancellations which would lessen the total amount below the minimum required for promotion or where the use of vouchers involves an overall discount of more than 20% of the order , Bombonierashop.com will unilaterally cancel the discount itself.


     * Fraud against Bombonierashop.com.